You
must belong to a financial institution that currently partners with Liberty
and offers online ordering to its members.
You
will need to have previously ordered from Liberty. First-time check orders
must be placed with your financial institution.
When
you place an order, you may log in to our website by using either your
Order ID (which is printed on your check Order Form) or your financial
institution's R&T and your account number. The next check number must
also be entered.
We recently updated, refreshed and enhanced many of our designs! Not
only are the designs more eye-catching and current, we've also added over
20 new designs to choose from!
The Federal Reserve Board requires that the colors be lighter so that
the checks are legible when scanned and can be processed quicker.
In addition, many financial institutions now provide digital images
of the check that you can view online or when you request a copy of a
check you have written. The lighter background allows important information
such as the “pay to” and payment amount areas to be legible.
Depending
on the product and your financial institution's online ordering policy,
you may be able to update or change the following features on your checks:
Check
style
Accents/monograms
Personal
messages
Lettering
Box
quantity
Personalization
Check
starting number
If you
are unable to make a change, please contact Liberty Customer Service.
For security reasons,
the address printed on your checks must be on file with your financial
institution before we produce an order with a different address.
If your financial institution
does not have your current address (or the address you wish to use) on
file, please contact them. They will also be able to place your check
order. Then, you will able to use the new address when you place future
orders online.
If your financial institution
does have your new address on file, but you have not yet placed an order
with the new address, we ask that you contact your financial institution
or Liberty Customer Service to place the first order using the new address.
This is to ensure that your new address is verified for your security.
Many
of our products are available either as singles or duplicates. When you
select a product that is offered as singles or duplicates, you will be
able to select the option you would like.
You may order singles,
if...
Your previous order
was for single checks
The product is available
in singles
Your financial institution
is set up to offer singles
If your previous order was for duplicates
and you would like to place an order for singles, please contact your
financial institution or Liberty Customer Service.
There is no additional charge for our blue
or black vinyl covers when ordered with your checks. If you would like
to add a complimentary vinyl cover to your check order, you will need
to:
Click the Accessorize
tab.
Scroll to the bottom
of the page until you see the "Coordinating Vinyl Cover" section.
Select a vinyl cover
from the drop-down list to add it to your cart.
Each box of checks should include one transaction
register. Should you need more, we offer these in packs of 3 for an additional
charge. You may add them to your check order by selecting them on the
Accessorize tab, or order them separately when shopping our full line
of accessories.
To browse our full line of accessories, click
the Order Accessories button on
the Home Page.
Liberty uses state of the art security features to give you peace of
mind and security. Liberty continually evaluates and researches the most
effective ways to protect you from check theft and fraud. We use both
paper security features and mailing precautions. Plus, we have tips for
how you can make a difference!
What does the padlock icon on your Liberty checks mean?
It means your checks are produced with security features recommended
by the Check Payment Systems Association to protect against alteration
and counterfeiting. Liberty checks are produced with three key features:
Micro-printed
signature line—A micro-printed signature line, although it looks
like a solid line, is actually made up of tiny words. This prevents duplication
on a laser printer. The “MP” next to the signature line indicates that
the check includes this security feature.
Security screen—The
words “Original Document” that appear on the back of your check are a
security screen. The screen is extremely difficult to duplicate and discourages
photocopying or scanning of the check.
Another security screen is located on the
back of the check, in the middle. The word "Liberty" is actually
written on the back of the check (although you cannot see it without a
loop). If the check is copied, the word "Liberty" will not copy
and will appear as a broken line.
Chemical sensitivity—Colored
stains or spots will appear on the check if certain chemicals are applied
to it. This prevents the check from being “washed” to remove information.
You make a difference in fighting check fraud. Take action to prevent
criminals from getting their hands on your checks and to safeguard your
check’s integrity.
Some suggestions:
Make the post office your choice for outgoing
mail, rather than your home mailbox.
Don't give your account number over the phone
to anyone you don't know.
Treat your deposit slip as if it were a check.
Remember, your account number is on it.
Check your statements carefully against your check
register. Liberty's duplicate checks may prove helpful by providing you
with a record of your check.
Avoid leaving large, blank spaces in the check
box or the amount line. Start the written dollar amounts as far to the
left as possible. Put a slash between the cents and 100. Draw a line between
the cents value and the right side of the dollar line.
Print, don't sign, your name when writing your
return address. A signature on the envelope can be copied and forged.
Avoid writing checks with pencil or erasable ink.
Do not include your driver's license number or
Social Security number in your personalization.
Do not write your credit card number on your check.
Check orders or accessory
orders that include checks
The amount of any order that includes checks
will automatically be deducted from your checking account.
Accessory orders only
When ordering only accessories,
you may have the amount deducted from your checking account, or you may
pay with a credit card. The Liberty Online Ordering site accepts Visa®, MasterCard®, Discover® and American Express® credit cards.
Once you are logged in to our site, you will
be able to view the prices of checks and accessories.
If you do not see pricing, you are not yet
logged in.
To log in from the catalog:
1. Click the “Login” link at the upper right
hand corner of the screen or click the Order
This Accessory button next to the product you are interested in.
2. Log in using your Order ID and next check
number or your financial institution’s routing number, your account number,
and your next check number.
You can verify your order history on the
Liberty Online Ordering site by clicking the View
Status button and logging in. All orders placed within the past
90 days will be displayed.
If you have placed an
order in error, please contact us to cancel that duplicate order.
Availability of shipping methods differs,
depending on the product you've ordered.
For
Personal Checks: We recommend Preferred Mail, for timely delivery
at a minimal cost. Delivery is guaranteed by the Post Office, so your
checks have a better chance of timely arrival.
Normal (Bulk) is the lowest
cost option, but it does not offer return mail.
To ship your checks even
faster, we suggest 2-day or next day shipping (availability may vary).
For
Business Checks: We include Federal Express Ground as the most
economical shipping option for business check products. They cannot be
shipped via Standard (Bulk). To ship your business checks faster, we suggest
2-day or next day shipping (availability may vary).
For
accessory products (which cannot be shipped Normal Bulk), we include
Preferred mail as the most economical shipping option. To ship your accessories
faster, we suggest 2-day or next day shipping (availability may vary).
Before your order is completed,
you will be given the option to select your preferred shipping method.
Delivery estimates are provided in the Shipping Method drop-down box for
each item in your order. The delivery estimates include production time
and shipping. These estimates are based on the product you have selected,
and the time of day when the order is being placed.
ExpresShip refers to expedited shipping options. Depending on the product
you select for your order, you may have several express shipping options
available. You will see which express shipping options are available for
your order when you select a shipping method, as well as the cost and
estimated delivery time.
Because each box of checks is packaged separately and each box may go
through various mail sorting processes at the post office, it is fairly
common for one box to arrive before another.
If you have not received all of your checks by the date given in your
shipping confirmation email, please contact your financial institution.
Your financial institution will recommend any applicable precautionary
measures or next steps to take for the missing checks.
Because accessories are produced at a different location than the checks,
it is fairly common for checks to arrive separately from the accessories.
Your accessories should arrive within the timeframe given in your shipping
confirmation email.
If your accessories have not arrived by the given timeframe, please
contact us:
We recommend contacting your financial institution, which will have
established precautionary measures to take regarding the missing checks.
Some financial institutions and shipping methods offer return mail,
which means that if your checks were undeliverable, they will be returned
to your financial institution.
Your financial institution can also take care of reordering the missing
checks at no cost to you.
Online: Select View
Status and log in using either your Order Identification Number
or your financial institution’s routing & transit number and your
account number (you do not need your next check number to log in to view
status information). All orders placed within the past 90 days will be
displayed.
By Phone (Customer Service):1-877-585-8777
By Phone (automated system): Call
1-877-585-8777 and enter your Order
ID given by the automated system to check the status of your most recent
order.
Within 90 days of receipt of your order,
you may return any of your accessories, for any reason, for an exchange
or a full refund of your original payment. This policy for accessories
is separate from the check reprint policy outlined above.
We recognize the importance of security and
are fully committed to preventing unauthorized access to information.
We employ and maintain network firewalls and other security features that
are recognized as industry standards (e.g., Secure Socket Layers, password
protected logon, timely review of firewall and server logs, intrusion
detection system, access control restrictions, etc.) in an effort to prevent
disruption of service or loss, theft or alteration of sensitive information.
Besides using a Secure Socket Layer technology for encryption purposes,
we are also registered with VeriSign, a worldwide Internet trust service.
We also use reasonable commercial efforts
to stay current with frequent changes in security requirements which may
include participation in security trade organizations, conferences, educational
activities, use of security consultants, periodic intrusion tests, software
upgrades, hardware enhancements or through proactive security systems
monitoring. Sensitive information is stored in an encrypted format as
a further safeguard against theft.
For additional information, please view the
Privacy and Security Policy found on the Online Ordering site.